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Refund policy


Thank you for shopping at Italian Fashions. We strive to provide you with the best products and service. Please review our refund policy carefully.

1. Returns

We have a 30-day return policy, starting from the date on the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need to have the receipt or proof of purchase.Orders exceeding 30 days from the date of receipt are ineligible for our return policy.

To initiate a return, contact us at service@italianfashions.com. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

In order to ensure customer satisfaction, please notify us within 7 days of receiving your order if you encounter any factory defects. Failure to do so will imply that you have received a flawless item as described in our listing. It is the buyer's responsibility to compare their order with the item they received.

2. Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Notify us within 7 days of receiving your order if you encounter any factory defects.

3. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Chipped or missing stones.
  • Chain or necklaces with a weight less than 5.0g.
  • Any alterations carried out by third parties on the jewelry.

Unfortunately, we cannot accept returns on sale items or gift cards.

4. Return Process

  • All returns are subject to an 8% restocking fee, which is the responsibility of the customer.
  • Customers are required to cover all shipping charges to and from our facility. We do not offer refunds for shipping costs.
  • Items must not exhibit signs of wear, resizing by a jeweler other than Italian Fashions Jewelry, alterations, or damage.
  • Special ordered items cannot be accepted for return.
  • Damaged or used items are not eligible for return.

5. European Union 14-Day Cooling Off Period

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

6. Refunds

We will notify you upon receiving and inspecting your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at service@italianfashions.com.

7. Shipping and Insurance

  • Customers are responsible for return shipping costs. they should ship the item back to us for returns. In the case of an exchange, we will take care of the shipping cost if it was our error.
  • Ship the item back with a signature required upon delivery and proper insurance.
  • We recommend using FedEx, UPS, or the US Post Office.
  • Packages must not label 'Jewelry' on the exterior for security reasons.
  • If you return the product without the original box, a $60.00 fee will be deducted from the refund. Alternatively, this fee can be reimbursed to Italian fashions if you choose to exchange. Kindly ensure that you retain the original box.
  • We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.

8. Exchanges

The fastest way to get the desired item is to return the item you have, and once accepted, make a separate purchase for the new item.

9. Additional Notes

  • Orders exceeding 30 days from the date of receipt are ineligible for our return policy.
  • If a package is denied and has a carrier fee, shipping and insurance amounts will be deducted from the refund.

Please contact us at service@italianfashions.com for any return-related questions or concerns. Thank you for choosing Italian Fashions.