FAQ

We have a 30-day return policy, which means you have 30 days after the date on the receipt or proof of purchase. You can return any item in its original condition for a refund or exchange. To start a return, you can contact us at service@italianfashions.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

In order to ensure customer satisfaction, please notify us within 7 days of receiving your order if you encounter any factory defects. Failure to do so will imply that you have received a flawless item as described in our listing. It is the buyer's responsibility to compare their order with the item they received.

To begin a return, please reach out to us at service@italianfashions.com. If you wish to return an item, please make sure to request a return prior to sending it back. Unrequested returns will not be accepted. Once your return has been accepted, remember to create a copy of the original invoice or email order confirmation. When packaging your return, we recommend using the original shipping box along with all the original packaging and packing materials. Additionally, if your item was delivered with a diamond appraisal certificate, please include it in the box along with the rest of the original packaging.

When shipping your item, we recommend using FedEx, UPS, or the US Post Office as they are reliable and efficient couriers. Regardless of which courier service you choose, it is important to ensure that the package requires a signature upon delivery and is properly insured.

We suggest that you carefully package your items in their original packing materials and ensure that they are fully insured. For security precautions, it is advised not to include the term 'Jewelry' on the box's exterior. Remember to adhere to the provided return address.

Please note that the responsibility for lost or stolen articles lies with the customer.

To start a return, you can contact us at service@italianfashions.com. If your return is accepted, we’ll send you instructions on how and where to send your package. 

Once your return is received, it will be reviewed by our Quality Assurance department. You will receive credit back to the same credit card which was charged to or exchange within ten business days.

Orders exceeding 30 days from the date of receipt are ineligible for our return policy.

All returns are subject to an 8% restocking fee, which is the responsibility of the customer. In addition, customers are required to cover all shipping charges to and from our facility. Please be aware that we do not offer refunds for any shipping costs. This policy applies to all customers without exceptions.

If a package is denied and incurs a carrier fee, such as USPS, UPS, or FedEx, the shipping and insurance amounts will be deducted from the refund. In the event the customer still wishes to receive the item, they will be responsible for the shipping charges to have it resent to them.

Please note that customers are responsible for the return shipping cost; they should ship the item back to us for returns. In the case of an exchange, we will take care of the shipping cost if it was our error.

To begin a exchange, please reach out to us at service@italianfashions.com.If you wish to exchange an item, please make sure to request a exchange prior to sending it back.Make a copy of the original Invoice or Email order confirmation. Package Your Return. We recommend you use the original shipping box, including all original packaging and packing boxes and material. Furthermore, include If your item was delivered with a diamond appraisal certificate Place all the original packaging in the box.

• Include a note with your instructions for the exchange. If you are changing to a new item, please include the stock number of the new item.

• You can ship your item via FedEx, UPS or US Post Office. We recommend using FedEx or UPS. Regardless of the courier, you use you need to make sure the package is signature required and insured for the full amount the item(s) being returned.

• We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.

• For security reasons, do not write Jewelry anywhere on the outside of the box.
• To start a return, you can contact us at service@italianfashions.com. If your return is accepted, we’ll send you instructions on how and where to send your package. 

We will notify you upon receiving and inspecting your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at service@italianfashions.com.

For residents of California, a State Sales Tax is mandatory and will be added to your total amount. This is a requirement by law and cannot be ignored by both parties. The same rule applies to other states where it is applicable.

If an order exceeds $200.00, an Adult Signature is required. Please note that we cannot be held responsible if the recipient is unavailable at the time of delivery or experiences delays at the courier's location.

If you return the product without the original box, a $60.00 fee will be deducted from the refund. Alternatively, this fee can be reimbursed to [Brand] if you choose to exchange. Kindly ensure that you retain the original box.